MondoDX, its subsidiaries, affiliates, and its group of companies, (“MondoDX”, “Ndestry", "we”, “us” and “our”) are committed to protecting the privacy and security of personal information entered while using the MondoDX and Ndestry websites and mobile apps, as well as the privacy of data that is processed by third party providers, and for users of the MondoDX and Ndestry services. This Privacy Policy communicates how we collect, use, process and disclose the personal information you provide us (“Personal Information”).

By visiting our websites (mondodx.com/ndestry.com) and using the MondoDX and Ndestry services, you accept and acknowledge the practices described in this Privacy Policy.

We reserve the right to change this Privacy Policy from time to time by updating this page or by posting a new version on this website. We encourage you to check this page from time to time to review updates that may occur.

This Privacy Policy supersedes any earlier version.

What is Personal Information?

Different countries define “Personal Information” in many different ways.  MondoDX views the collection of Personal Information in the broadest terms and considers “Personal Information” as any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or individual.

MondoDX attempts under all circumstances to minimize to the greatest extent possible the collection, processing, usage and storing of any Personal Information and only uses Personal Information for the limited purposes described in this Privacy Policy.

Information We Collect and Receive and How We Collect This Information.

MondoDX Service and Registration. MondoDX may collect and receive Personal Information in a variety of ways and use them for different purposes. For example, when you sign up for the MondoDX Services or attend events and visit our offices, we collect personal data identifiers such as your name, email address, organization name, and other contact information. We also collect other information required to configure, use, and provide support for the MondoDX Services including your device IP address, the time you visited, and cookies activity.

Cookies. A cookie is a piece of information that our web server sends to your computer or device (actually to your browser file) when you access a website. Then when you come back to our site, the browser will detect whether you have one of our cookies on your computer or device. Our cookies help provide additional functionality to the website and help us analyze website usage more accurately. We use both our own and third party cookies for statistical purposes and to improve our website. You can set some of your own Cookie preferences or disable them entirely, but doing so may affect the functionality of the MondoDX Services, including your receipt of notifications.

IP Address. When you visit our website, we collect your IP address information in order to provide you more relevant content.

How We Use Collected Personal Information.

The Personal Information we collect is used for various purposes such as:

Providing Services. We may contact you to provision the MondoDX Services, provide technical support, track site usage and assist with website account session authentication and to identify you when you visit our websites or apps.

Communicating with You About Our Services. The Personal Information collected is used to provide you with information that you request from us. Your email address will be used to notify you of critical updates, account information, and news or announcements that may be of interest to you.

Processing Payments. In limited circumstances, we may use your Personal Data, including your contact data, to administer our business activities and carry out our obligations arising from any contracts between you and us, including invoicing.

Improving our Services. The Personal Information is also used to improve our website and your website experience.

Supporting Security. We use the information to investigate and prevent security issues and abuse. Additionally, such information may be used to respond to law enforcement requests as required by applicable law, court order or governmental regulations.

Marketing Our Products and Services. We may use your Personal Information to send promotional communications that may be of specific interest to you and your organization, including information about new MondoDX Services features and to drive customer product engagement.

Sharing of Personal Information. We do not share, sell, rent, or trade any Personal Information that you provide us with third parties, except as required to provide our customers access to the MondoDX Services and as otherwise specified in this Privacy Policy.

Storing Personal Information. MondoDX uses certain “Third Party Service Providers” to host, maintain and co-locate the applications and functionality that are include in MondoDX Services, and such Third Party Service Providers may act as sub-processors of Personal Information we collect, store and process from users of MondoDX Services. In addition to the security protections provided by these trusted Third Party Service Providers, MondoDX maintains and has implemented its own administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the Personal Information that MondoDX receives, maintains, processes or transmits on behalf of such MondoDX Service customers and their users.

Attribution.  MondoDX may include a list of customers of the MondoDX Services as well as testimonials on the MondoDX website that contain a customer name, logo and associated employee name and title. We include this information on our website only with prior consent of the specific companies, customers and individual users and customer employees.

Public Forums.  You acknowledge that any information you post on any MondoDX provided blog, bulletin board or similar forum may be freely used by MondoDX, any MondoDX customer or any other visitor to such forum, and therefore, you shall have no expectation of privacy with respect to any data or information included in such forum.

Required by Law.  MondoDX reserves the right to use or disclose Personal Information provided by any website visitor or user of MondoDX Services if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process.

MondoDX retains customer Personal Information for a period of time that is consistent with the purpose of the data collection, or where it has a justifiable business need to do so, such as enforcing our agreements or resolving disputes, or unless a longer retention period is required by law.  If neither of the preceding instances apply, MondoDX will securely delete, destroy, and remove such Personal Information from our MondoDX Services platform and/or instruct Third Party Services Parties to securely delete, destroy, and remove such Personal Information from their own systems.

Third Party Service Providers.

MondoDX Customers. We may share Personal Information we collect through the MondoDX Services with our third-party data center service providers that assist us with operating the MondoDX Services. Third Party Service Providers that we use are required to protect all data provided hereunder (including any Personal Information) as MondoDX confidential information, implement reasonable industry standard security protections and safeguards, secure and maintain key data security qualifications such as ISO 27001 certification and/or SOC-2 reports, and restrict the onward transfer and disclosure of Personal Information to any other third party.

Website Visitors. As you browse MondoDX.com or Ndestry.com, we place cookies on your computer or device to assist us in marketing our Services to you and so that we can understand your interests in our technology. Our marketing service partners enable us to present our website visitors with information on our Services based on your previous interaction with MondoDX.com and Ndestry.com. The techniques our partners employ do not automatically collect Personal Information such as your name, email address, postal address, or telephone number. In addition, we use Google, Inc. to collect data to track and examine the use of MondoDX.com and Ndestry.com by website visitors, to prepare reports on website activities. Google may use the data collected to contextualize and personalize the ads it displays on its own advertising network.

Your Choice: Opt Out. You can choose not to provide certain information to MondoDX, but this choice may impair your ability to use the MondoDX Services or gain the full functionality of our website. You may also opt out of Google Analytics by visiting the Google Analytics opt-out page.

Do Not Track. MondoDX does not respond to ‘Do Not Track’ browser signals or other mechanisms. Third parties may collect Personal Information about your online activities over time and across sites when you visit our website or use the MondoDX Service.

Data Integrity – Data Transacted Through The MondoDX Services.

MondoDX will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual user or visitor. MondoDX will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current. We also process the Personal Information of our customers and their users subject to contract terms and conditions.  A customer contract is another source of consent that MondoDX uses and relies upon as a legal basis of processing Personal Information.

When third party providers and developers use the MondoDX Services, data is sent (“Published“) and received (“Subscribed“) through the MondoDX Services. Aggregate, non-personally identifiable data Published to, and Subscribed from, the MondoDX Services may be used by MondoDX to help with the development, tuning and scaling of the MondoDX Services, including the generation of reports. Reporting is used both for internal use and to provide reports available to the MondoDX customer associated with such provided data. MondoDX will keep all data private, and will not share data with any third parties, except as an aggregate data set across multiple MondoDX customers (for example, advertising the total number of video sessions conducted on the MondoDX Service per day). Occasionally we may use the aggregated data and information collected in this way to notify all our customers about new services or special offers.

MondoDX provides various levels of security and the MondoDX Service encrypts data on device, in transit, and at rest. Please check the MondoDX documentation for up-to-date information on the various security levels offered to third party providers and developers by the MondoDX Services. In addition, MondoDX takes reasonable measures, including technical, physical, and administrative measures and training, designed to protect Personal Information from loss, misuse, unauthorized disclosure, access, alteration, and destruction. MondoDX safeguards Personal Information according to established security standards and periodically assesses new technology for methods of protecting information.


If you are under 18, or under the age of majority in the jurisdiction in which you reside, you may only use the MondoDX website and MondoDX Services with the consent of your parent or legal guardian.


By accessing and using the MondoDX website, Ndestry website, app, and/or the MondoDX Services, you agree to this Privacy Policy. Your continued use of MondoDX and Ndestry websites/apps or MondoDX Services constitutes your agreement to this Privacy Policy and any updates. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets to the acquiring company. You acknowledge that such transfers may occur, and that any acquirer or successor of MondoDX may continue to use your Personal Information as described in this Privacy Policy without additional consent from you, provided such entity agrees to and adopts the provisions of this Privacy Policy.

Changes to Privacy Policy.

If our Privacy Policy or procedures change, we will promptly post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change. MondoDX may share Personal Information with any entity that is affiliated with us for purposes consistent with this Policy.

Terms of Service.

Our Terms of Service take precedence over any conflicting Privacy Policy provision contained herein with respect to our customers’ use and access rights to the MondoDX Services.

Access to Your Personal Information.

You may contact MondoDX to request Personal Information held by MondoDX in order to correct, amend or delete information that is inaccurate. You may contact MondoDX using the information below under the “Contact Us” section.

Contact Us.

If there are any general questions regarding this Privacy Policy, you may contact us using this information:

Email: ndestry.support@MondoDX.com

Postal mail: MondoDX, Av. Queiroz Filho, 1700 - São Paulo, SP, 05390-000, BRAZIL

Last Update: September 29, 2020